Confidentiality Policy

This Confidentiality Policy explains how CTWOI EXPORT INTERNATIONAL – FZCO (“Company”, “we”, “us”, or “our”) collects, uses, protects, and discloses personal information obtained through our website https://ctwoi.ae (the “Website”).

We are committed to protecting the confidentiality and privacy of your personal data and handling it responsibly and transparently.

1. Information We Collect

We may collect and process the following types of information:

• Personal identification information (such as name, email address, phone number) when you voluntarily submit it through contact forms or email communication
• Business-related information provided during inquiries or collaborations
• Technical data such as IP address, browser type, device information, and website usage data
• Any other information you choose to provide to us

We do not intentionally collect sensitive personal data unless it is strictly necessary and voluntarily provided by you.

2. How We Use Your Information

We use your information for the following purposes:

• To respond to inquiries and communicate with you
• To provide and improve our services
• To operate, maintain, and improve the Website
• To comply with legal and regulatory obligations
• To ensure security and prevent fraud

Your data is processed only for legitimate business purposes and in accordance with applicable data protection laws.

3. Confidentiality and Data Protection

We treat all personal and business-related information as confidential. Appropriate technical and organizational measures are implemented to protect your data against unauthorized access, disclosure, alteration, or destruction.

Access to personal data is limited strictly to authorized personnel who need it to perform their duties.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating the Website or providing services, under strict confidentiality obligations
• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of our users

All third parties are required to handle your data securely and in compliance with applicable privacy regulations.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Once data is no longer needed, it is securely deleted or anonymized.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal data we hold about you
• Request correction or updating of inaccurate data
• Request deletion of your personal data
• Restrict or object to the processing of your data
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

8. Changes to This Policy

We reserve the right to update this Confidentiality Policy at any time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Website after changes indicates acceptance of the revised policy.

9. Contact Information

If you have any questions regarding this Confidentiality Policy or how we handle your personal data, please contact us:

Company name: CTWOI EXPORT INTERNATIONAL – FZCO
Address: Building A1, IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: [email protected]
Phone: +971 55 117 0056